In the event of an emergency you should contact the Emergency Services by dialling 111.

If you discover a leak from a gas main, you should refer to the 'Emergency Services' section of the White Pages website(external link). Here you will find the telephone numbers of the local electricity or gas supplier. These numbers are also available in a physical telephone directory.  

If you smell gas inside your home

  • Keep flames and cigarettes out of the room and away from the area.
  • Never operate any electrical switches when a gas leak is suspected – a flick off or on could cause a spark and ignite the gas.
  • Don't use your mobile phone in the area.
  • Turn off all valves to gas appliances if this can be done safely.
  • Turn off the gas supply at the meter or LPG cylinder.
  • Open doors and windows to ventilate the area.
  • If the smell persists in the house go outside to a safe place away from the building.

If you smell gas outside

  • Keep flames, cigarettes, vehicles and electrical equipment (including mobile phones) away from the area.
  • Turn off the gas supply at the meter or LPG cylinder.
  • Leave the area.

If you have a problem with

Your gas supply

Contact your gas retailer (the company that sends you your gas bills) immediately.

Your gas installation or appliances

Contact your local licensed gas worker immediately.

Our role

We are not an emergency service and do not have first response capabilities. WorkSafe has a role in investigating serious gas and electrical accidents but this usually takes place after the emergency services have dealt with any fire or injury.