How to notify us over the holiday period.
Notifications  
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
The investigation found that the child was unlikely to have received an electric shock when he pulled on the supply cord of an alarm clock in a hotel bedroom as there was no evidence found of a fault with the cord anchorage provision or the supply cord. However the tension applied to the cord was not adequately absorbed by the cord anchorage provision of the clock radio and resulted in a short‑circuit of the supply conductors. This caused a loud bang and a electrical arc flash that blackened the child's fingers with carbon deposits. The child received precautionary medical attention. The safety condition of all other appliances was checked against the electrical in‑service safety standard and found to be satisfactory.
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