Making a complaint about an authorisation holder

If you have a complaint or concern about a particular authorisation holder, you can raise it with WorkSafe.

We are responsible for approving authorisations (via a licence or registration) in the following areas:

We actively monitor the compliance of these authorisation holders to ensure they are operating within the legal requirements.

Complainant details (your details)

Name (required)

Postal address

Mobile phone

Your email (required)

Details of complaint or concern

Provide details of your complaint or concern about an authorisation holder.

What type of authorisation is your complaint or concern regarding:

Asbestos removal or assessor licence holder

Asbestos accredited laboratory

Adventure activity operator

Amusement device operator

Occupational diving certificate of competence holder

Controlled substance licence holder

Compliance certifier/compliance certificate

Details if other

What is the name of the business or individual authorised you want to complain about? (required)

Date that you became aware of the issue causing your complaint?

Please provide any additional information about the business or individual authorisation holder.

Postal address:

Mobile phone

Their email address

Website

Provide specific details of your complaint.

Please, where possible, provide the following information:

location (business or home address) where your complaint regards to.
your actions taken to date, including the date of those actions
relevant documents, and information about how each document supports your complaint
details of any certificate reference numbers (if regarding a certificate issued by a compliance certifier).

Specific details

What legislative provision or requirement does the issue refer to? (required)

If you don't know, enter "N/A"

Attach any supporting documentation

DOCX, JPEG, PDF, or PNG accepted. Maximum file size 1MB

Have you tried to resolve the issue?

Yes

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