How to notify us over the holiday period.
Notifications
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
Camping appliances need air. In New Zealand the majority of deaths associated with the use of camping appliances have been attributed to carbon monoxide poisoning. Without proper ventilation, stoves, lamps, refrigerators, heaters or other gas appliances can give off poisonous carbon monoxide. A faulty appliance may also emit carbon monoxide, even in well-ventilated areas.
Remember
- Use camping appliances outside whenever possible.
- Never use in confined spaces such as small tents.
- If inside, make sure that there's plenty of space and ventilation.
- Ventilation should allow air to move across the space with openings at high and low levels.
- Keep appliances in good condition.
- Always follow the manufacturer's instructions.
- Give your flame room to burn – it should touch no more than the bottom of the pot.
- Do not use appliances if they are giving off a smell as this indicates leaking gas or emissions linked to carbon monoxide poisoning.
- If your appliance is malfunctioning – stop using it.
Any gas installation installed in a caravan after November 2011 must comply with AS/NZS 5601.2: 2010 Gas installations – LP Gas installations in caravans and boats for non-propulsive purposes. Any caravan imported for supply must comply with the essential safety requirements set out in Section 2 of AS/NZS 5601.2.
Installations installed prior to November 2011 should comply with Part 1 of the New Zealand gas installation code, NZS 5261: 2003: Gas Installations. The caravan installation standard, NZS 5428: 2006: LPG Installations for Non-propulsive Purposes in Caravans and Boats, provides a means of compliance for Part 1 of NZS 5261.
Technical bulletins are available providing further information about living safely with gas in caravans and motorhomes.
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