How to notify us over the holiday period.
Notifications
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
WorkSafe has noted a number of recent fires involving older combination bathroom heat/light/fan units (manufactured before 2008) and advises users with these units to visually check for signs of damage.
These incidents have been attributed to an identified design fault with several brands of the combination unit, which use plastic lamp holders for the heat lamps, which are known to deteriorate over time. In some cases, this has resulted in substantial fire damage to the property involved.
Energy Safety recommends that homeowners and landlords carry out visual checks on the old combination bathroom heat/light/fan unit, as mentioned above.
You must ensure the power is turned off to the unit before carrying out a visual check.
Indicators to look out for when visually checking combination bathroom heat/light/fan units are:
- The use of plastic lamp holders,
- any signs of heat scorching, melting plastic, or burn marks.
Also be aware of:
- The lights flickering abnormally,
- any unusual smells,
- any unusual noises which may indicate electrical arcing.
If any of these indicators present themselves, please stop using this unit immediately and contact a licenced electrical worker to have your combination bathroom heat/light/fan unit replaced.
If you are unsure or unable to determine if your combination bathroom heat/light/fan unit has plastic lamp holders, we recommend you contact a licenced electrical worker to have the units checked and replaced where required.
It appears most brands have performed voluntary safety recalls in Australia, due to the plastic lamp holder fitting failure. Owners should consult the recalls website to identify if there is a relevant recall with their combination unit or contact the supplier or manufacturer.
Images showing the results of fire damage to combination bathroom heat/light/fan Units with plastic lamp holders:
Notes
Energy Safety, part of WorkSafe New Zealand, is the regulator for ensuring the safe supply and use of electricity and gas in New Zealand.
Energy Safety are NOT an emergency response service. If you are reporting an immediate hazard such as the smell of gas or fallen powerlines, call 111 immediately.
Non-workplace events may be reported on our notifications(external link) page.
Last updated