How to notify us over the holiday period.
Notifications
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
WorkSafe commissioned a review into the notification of refusal to issue a compliance certificate process.
The review was undertaken following concerns raised regarding the regulations for hazardous substances and allegations on the performance of compliance certifiers and WorkSafe and was carried out by barrister Tim Smith.
Compliance certifiers are private businesses or individuals that work with other businesses or individuals around hazardous substances management, to ensure that the requirements set out in the Health and Safety at Work (Hazardous Substances) Regulations 2017 are met. They are authorised by WorkSafe to issue compliance certification activity based on their skills and experience, and their work is audited by WorkSafe according to our audit policy and compliance certifier performance standards.
The review identified that some certifiers may not be reporting non-compliance as required, and identified opportunities for the regulator to ensure appropriate action and oversight. A total of 19 recommendations were made including more guidance to certifiers on when notifications should be made, and how Refusals should be recorded, prioritised and actioned for follow-up by WorkSafe.
WorkSafe accepts the findings and recommendations of the review and acknowledges there are gaps in the notification of refusal process. The review’s findings help WorkSafe pinpoint and address these.
WorkSafe is planning on progressively implementing the recommendations through existing work programmes and one-off actions. We will work closely with stakeholders on the improvements and will keep them and the wider sector informed as these are carried out.
Notification of refusal to issue a compliance certificate
In response to the independent review, WorkSafe will publish anonymised data for notifications of refusal to issue a compliance certificate under regulation 6.23(2) of the Health and Safety at Work (Hazardous Substances) Regulations 2017.
WorkSafe received the following numbers of notifications in the timeframes shown:
|
Timeframe |
Number of authorised compliance certifiers |
Total number of compliance certificates issued |
Total number of refusals to issue a compliance certificate |
Percentage |
|---|---|---|---|---|
| 1 July 2024 to 30 September 2024 |
90 |
3,922 |
216 |
5.51% |
| 1 April 2024 to 30 June 2024
|
101 |
5,006 |
146 |
2.92% |
|
1 January 2024 to 31 March 2024 |
101 |
3,809 |
96 |
2.52% |
|
1 October 2023 to 31 December 2023 |
99 |
5,089 |
145 |
2.85% |
|
1 July 2023 to 30 September 2023 |
99 |
5,614 |
144 |
2.57% |
|
1 January 2023 to 30 June 2023 |
99 |
8,402 |
206 |
2.45% |
|
1 April 2022 to 31 December 2022 |
103 |
14,900 |
370 |
2.5% |
Last updated