How to notify us over the holiday period.
Notifications
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
Court Summary - at a glance
- Ensure that a briefing is provided in a language the participants can understand, if this is not possible then the provider should refuse to allow the dive;
- Carry out a safety review test;
- Ensure a documented dive safety log is in place for each diving course with appropriate coordinates and current weather and tide information;
- Confirm each diving course with the Coast Guard;
- Provide high visibility dive equipment;
- Ensure participants use correctly fitting dive equipment; and
- Provide appropriate and direct supervision.
The victim rented scuba equipment from the Defendants which included a buoyancy compensator device (BCD) that was too large. The victim was Taiwanese and was unable to understand English, the training and instruction she received was provided in English only.
The victim (a person with no diving training or experience) was not adequately supervised while wearing the scuba equipment in the water. The victim swam out of an enclosed bay area exhausted their air supply and drowned. The ill-fitting BCD contributed to the victim’s death, making it more difficult to lift their head out of the water when the air supply had been exhausted.
When it became apparent that the victim was missing the overall process to search for her and call for emergency assistance was too slow. The Defendants also failed to provide emergency services with accurate coordinates of the dive site.
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