How to notify us over the holiday period.
Notifications
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
The following is a glossary of some of the key terms used on our website.
A – B
Term or acronym |
Definition or explanation |
---|---|
ACOP/Approved code of practice | Sets out WorkSafe’s expectations about how to comply with legal duties imposed by HSWA and regulations. Other practices can be used to achieve compliance as long as the level of health and safety is equivalent to, or higher, to that in an ACOP. |
Act | A law passed by Parliament. Before an Act is passed it’s called a Bill. |
Airborne risk |
Something harmful in the air that might be breathed in or absorbed through the skin. Workers can be harmed by breathing in certain dusts, mists, vapours, gases, fumes, and biological matter. At work, most carcinogens are breathed in. When breathed in, these substances may affect the lungs or respiratory system. They may also pass into the blood stream and affect other parts of the body (for example, benzene can cause blood cancers). |
Biological risk |
Examples of “biological risks” include bacteria, viruses, fungi, and other living organisms that can infect and harm workers. Workers can be infected:
|
Business or undertaking |
The usual meanings are:
|
C – D
E – G
Term or acronym |
Definition or explanation |
---|---|
Eliminate | To remove the sources of harm (eg equipment, substances or work processes). |
Energy Safety Warning |
A warning notice that outlines the offence and the remedial action to take. |
Enforceable undertaking |
An agreement between WorkSafe and a duty holder following a breach (including an alleged breach) of HSWA. Once in place, it’s legally binding. Generally used as an alternative to prosecution. For more information see our What is an Enforceable Undertaking page. |
Environmental Protection Authority/EPA | The government agency responsible for regulating activities that affect New Zealand's environment. Key industry areas include hazardous substances, new organisms, the Emissions Trading Scheme, Resource Management proposals and Exclusive Economic Zone (EEZ) marine activities. |
Fact sheet | Provides concise information on a topic. |
Good Practice Guidelines/GPG | Describes current ‘good practice’ to help duty holders understand and apply their duties under HSWA. |
H – K
Term or acronym |
Definition or explanation |
---|---|
Hazard | Anything that can cause harm. Under HSWA, hazard is defined as “includes a person’s behaviour where that behaviour has the potential to cause death, injury, or illness to a person (whether or not that behaviour results from physical or mental fatigue, drugs, alcohol, traumatic shock, or another temporary condition that affects a person’s behaviour)”. |
Hazardous substance |
Any product or chemical that has explosive, flammable, oxidising, toxic, corrosive or ecotoxic properties:
|
Hazardous Substances and New Organisms Act/ HSNO Act |
Provides for the approval to import or manufacture new hazardous substances and the setting of controls on substances in non-workplaces and to protect the environment. You can find the full text of the Act on the New Zealand Legislation website(external link). |
Health and Safety at Work Act (HSWA) |
The key work health and safety law in New Zealand. All work and workplaces are covered by HSWA unless specifically excluded. You can find the full text of the Act on the New Zealand Legislation website(external link). |
Health and Safety Committte/HSC | A committee of PCBU representatives, workers and other members that meets regularly and works co-operatively to ensure worker health and safety. |
Health and safety inspector |
A person employed by WorkSafe (or Civil Aviation Authority or Maritime New Zealand) to assess health and safety compliance, and investigate work health and safety incidents. Inspectors have a range of powers under health and safety laws, including being able to enter and inspect a workplace, to require answers to specific questions, and to seize items for use as evidence. |
Health and Safety Representative/HSR | A worker elected by members of their work group to represent them in health and safety matters. |
Improvement notice | A notice issued by a health and safety inspector, requiring changes to be made within a certain time period to improve a risky situation. |
Infringement notice (COVID-19 Public Health Response Act 2020) |
A notice issued by an enforcement officer, requiring a responsible party to pay a fine for breaching specified health and safety obligations. Infringement notices may be used for breaches under the Covid Public Health Response Act 2020. |
Infringement notice (HSWA and associated Acts and regulations) |
A notice issued by a health and safety inspector or a technical officer, requiring a responsible party to pay a fine for breaching specified health and safety obligations. Infringement notices may be used for specified breaches under HSWA, the Gas and Electricity Acts, or associated regulations. |
Internal review request by PCBU |
A request by a PCBU for WorkSafe to review:
|
Interpretive Guidelines/IG | Describes how WorkSafe (as the regulator) interprets the law - may also indicate how the law will be enforced. |
L – N
Term or acronym |
Definition or explanation |
---|---|
Minimise | To take steps that protect the health and safety of people by reducing the likelihood of an event occurring, reducing the level of harm to people if it does occur, or both. |
Non-Disturbance Notice (NDN) |
A notice that requires a worksite to remain undisturbed for a set amount of time after a notifiable event (for example, a death or a serious injury) or in other circumstances. A Non-Disturbance Notice is used by an inspector to help them determine if there has been a breach of HSWA or the regulations. The inspector may determine there has been no breach. A Non-Disturbance Notice does not affect a PCBU’s compliance history. |
Notifiable event |
When any of the following occurs as a result of work:
WorkSafe must be notified when a notifiable event occurs. Notify WorkSafe(external link). |
Notifiable injury or illness |
An illness or injury that requires the person to have immediate treatment (other than first aid). For example, a serious head injury, a serious burn, an injury or illness that requires, or would usually require, the person to be admitted to a hospital for immediate treatment or to have medical treatment within 48 hours of exposure to a substance. |
Notifiable incident |
When someone has been immediately exposed to a serious risk to their health and safety because of an unplanned or uncontrolled work incident. For example, exposure to a leaked substance, an electric shock, or the collapse/partial collapse of a structure. |
O – R
Term or acronym |
Definition or explanation |
---|---|
Occupational health | See work-related health |
Officer |
A person who has the ability to significantly influence the management of a PCBU. This includes, for example, company directors and chief executives. Officers must exercise due diligence to ensure the PCBU meets its health and safety obligations. Also see Duty holder |
Operational policy | Provides information on ‘how WorkSafe decides’ – gives detail to support regulatory function policies. |
Other persons at the workplace |
Includes workplace visitors and casual volunteers (who are not volunteer workers). These people have their own health and safety duties to take reasonable care to keep themselves safe and to not harm others at a workplace. Also see Duty holder |
Overlapping duties | When a PCBU shares duties with other PCBUs. When two or more PCBUs are working together at the same location or through a contracting chain, they must work together to fulfil their duties of care and manage risks. Where those duties overlap, the PCBUs must consult, co-operate and co-ordinate with each other to meet their health and safety responsibilities to workers and others. |
Person conducting a business or undertaking/ PCBU | In most cases a PCBU will be a business entity, such as a company. However, an individual carrying out business as a sole trader or self-employed person is also a PCBU.
A PCBU does not include workers or officers of a PCBU, volunteer associations with no employees, or home occupiers that employ or engage a tradesperson to carry out residential work. Also see Duty holder |
Personal protective equipment/PPE |
Anything used or worn by a person (including clothing) to minimise risks to the person’s health and safety.
|
Plant |
Includes:
|
Policy clarification | Aims to ‘clear things up’ – by clarifying WorkSafe’s approach on a specific issue. |
Position | Outlines how WorkSafe interprets key concepts in law. |
Prohibition Notice |
A notice issued by a WorkSafe Inspector when there is a serious risk to people’s health and safety. A Prohibition Notice requires all activities that pose a serious risk to people’s health and safety to stop immediately until the problem is resolved. A prohibition notice may require a PCBU to:
|
Provisional Improvement Notice/ PIN |
A written notice issued by an HSR to a person or a PCBU asking them to address a health and safety concern in the workplace. For more information see our page on Provisional Improvement Notices. |
Reasonably practicable |
What is or was reasonably able to be done to ensure health and safety taking into account and weighing up relevant matters including:
Control measures can only not be implemented where cost is grossly disproportionate. |
Regulatory function policy | Provides information on WorkSafe’s approach to meeting its regulatory functions. |
Risks | Arise from people being exposed to a hazard (a source of harm). |
S – T
Term or acronym |
Definition or explanation |
---|---|
Safe Work Instrument / SWI |
A type of subordinate instrument (sometimes called tertiary legislation) under HSWA. SWIs can be used for almost any purpose, however, they only have legal effect where specifically referred to in relevant regulations. SWIs can be used to:
|
Safety alert | A short, timely response to an incident (or pattern of incidents) with a view to preventing a similar incident occurring. |
Safety data sheet/SDS/material safety data sheet/MSDS/product safety data sheet/PSDS | Describes the properties and uses of a substance, that is, its identity, chemical and physical properties, health hazard information, precautions for use, and safe handling information. |
Special guide | Provides information on a notable topic (eg legislative change). |
SME | Small-to-medium enterprise or small and medium enterprise. |
Structure |
Anything that is constructed, whether fixed, moveable, temporary, or permanent; includes:
|
Substance hazardous to health |
A term defined by the law. It means a substance (or product containing a substance) that is known or suspected to cause harm to health. It includes:
|
Sustained Compliance Letter |
A Sustained Compliance Letter is issued instead of a Prohibition Notice when the duty holder rectifies the issue while the inspector is still on site. It creates a written record and allows the duty holder to address the underlying issue(s) that led to the immediate risk of harm. WorkSafe keeps a record of the advice given in these letters in case there is a similar breach in the future. |
Technical bulletin | Describes a known or identified issue relating to machinery or equipment, or provides in-depth technical information or clarification on specific topics. |
U – Z
Term or acronym |
Definition or explanation |
---|---|
Upstream PCBUs |
PCBUs who design, manufacture, import or supply plant, substances or structures, or who install, construct or commission plant or structures. ‘Design’ includes the:
|
Verbal Direction (COVID-19 Public Health Response Act 2020) |
Under the COVID-19 Public Health Response Act 2020, an Enforcement Officer may give a direction to stop any activity or direct a person to take an action to comply with a section 11 order. These directions can be given verbally or written. WorkSafe keeps a record of the advice given in these directions in case there is a similar breach in the future. |
Verbal Direction (HSWA) |
A verbal enforcement tool used by WorkSafe inspectors to set out steps that the recipient must follow in order to comply with HSWA or its regulations. Verbal Directions are non-statutory enforcement measures. They are used when the inspector decides that the non-compliance does not require a statutory notice. WorkSafe keeps a record of the advice given in case there is a similar breach in the future. |
Volunteer |
A person who is acting on a voluntary basis (whether or not the person receives out-of-pocket expenses). |
Volunteer worker | A volunteer who carries out work in any capacity for a PCBU:
Does not include a volunteer undertaking any of the following voluntary work activities:
|
Worker engagement, participation and representation |
Engagement - how a PCBU involves workers in health and safety matters and decisions in the workplace. The PCBU has to engage with its workers when doing or planning anything that will affect worker’s health and safety. Participation - ways that workers can raise health and safety concerns, suggest ways to improve health and safety, and be involved in decisions that affect work health and safety. Representation – having one or more people representing workers on health and safety matters. Representative - a person, such as a Health and Safety Representative, who workers can approach about health and safety issues who will in turn raise them with the PCBU on the workers’ behalf. |
Workplace |
Any place where a worker goes or is likely to be while at work, or where work is being carried out or is customarily carried out. Most duties under HSWA relate to the conduct of work. However some duties are linked to workplaces. |
Worker |
An individual who carries out work in any capacity for a PCBU. A worker may be an employee, a contractor or sub-contractor, an employee of a contractor or sub-contractor, an employee of a labour hire company, an outworker (including a homeworker), an apprentice or a trainee, a person gaining work experience or on a work trial, or a volunteer worker. Workers can be at any level (eg managers are workers too). PCBU is also a worker if the PCBU is an individual who carries out work in that business or undertaking. Also see Duty holder |
WorkSafe New Zealand/ WorkSafe |
The government agency that’s the key work health and safety regulator. Other government agencies can be designated to carry out certain health and safety functions, for example, Maritime New Zealand and the Civil Aviation Authority. Previous work health and safety regulators include OSH, Department of Labour, and MBIE. |
Work-related health |
The impact work can have on people’s health. In the past, it was known as occupational health. For more information see our About Work-related health page. |
Written Direction (COVID-19 Public Health Response Act 2020) |
Written Directions require PCBUs to make changes within a certain time period. Under the COVID-19 Public Health Response Act 2020, an Enforcement Officer may:
|
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