How to notify us over the holiday period.
Notifications  
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
We have produced guidance intended to provide sufficient mandatory rules, recommendations and commentary to enable shallow geothermal wells to be drilled and operated safely.
Shallow geothermal well systems: safe operation of wells 150m deep
Shallow geothermal well systems sets out the requirements for design and work practice necessary to ensure the safe drilling, operation, maintenance and abandonment of wells penetrating hot subsurface conditions to a depth of 150 metres, however where subsurface conditions are not expected to be severe, compliance with these guidelines may be extended to those wells drilled to a depth not exceeding 250 metres.
These guidelines apply particularly to the volcanic regions and geothermal industry of New Zealand, but are expected to be suitable for use in other countries.
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