How to notify us over the holiday period.
Notifications  
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
There are three levels of risk classification for gasfitting. These are low-risk, high-risk and general. There are more requirements for certification for high-risk and general gasfitting than there are for low-risk gasfitting.
Regulation 5A defines the three categories of gasfitting work as low-risk, high-risk, and general. This categorisation focuses resources and attention where they are more likely to be needed to achieve compliance and safety.
The risk-based approach to certification means that there are fewer requirements for low-risk gasfitting than there are for general or high-risk gasfitting.
Low-risk gasfitting
Low-risk gasfitting is any of the following:
- Replacement of a gas appliance with an equivalent gas appliance, except in a caravan or boat with sleeping quarters, provided the work does not involve:
- the repositioning of pipework or flue, or
- a change in the installation pressure, gas type, ventilation, energy consumption, or operation of the installation.
This is sometimes referred to as ‘like for like’ gasfitting
- The maintenance of fittings and appliances other than repairs following a notifiable accident
- The replacement of instrumentation and related controls, but only if the work does not result in the repositioning or disturbance of other pipework
- The setting of safety devices, combustion conditions, and controls that are not designed to be adjusted by a consumer or gas refueller
- Temporary gasfitting for experimental, testing, demonstration, teaching, or research purposes in a gas engineering workshop, manufacturing facility, gas test facility, laboratory, hospital, research project, or teaching institution.
- Gasfiting for the purposes of testing in accordance with NZS 5255 or NZS 5266.
High-risk gasfitting
High-risk gasfitting is work which is not low-risk gasfitting and meets one or more of the high-risk criteria. Specifically, high-risk gasfitting is any of the following (provided it is not already assessed as low-risk):
- Addition or alteration to an existing installation
- Work not carried out in accordance with the means of compliance in  applicable AS/NZS 5601standard Â
- Work on an installation that includes gas pressure-raising equipment
- Repair work following a notifiable accident
- Work in domestic premises where the maximum operating pressure is more than 7 kPa for natural gas or more than 14 kPa for LPG
- Work in a building of more than three storeys which contains three or more separate dwellings
- Work done to AS/NZS 5601.1 where the supply pressure to the installation is greater than 200 kPa
- Work done to AS/NZS 5601.2 where the supply pressure to the installation is greater than 3 kPa
- Work done within 20 metres of a hazardous area
- Work done in a building in which air pressure is controlled by a mechanical ventilation system
- Work done in a place where combustion air may be varied by mechanical means
- Work done in a caravan or boat that contains sleeping accommodation.
General gasfitting
General gasfitting is gasfitting that is not categorised as low-risk or high-risk work.
Example of gasfitting risk classification
To see how these risk categories are applied here is an example using a gas hob connected to a 9 kg cylinder, working through the risk criteria in the order they should be applied:
- If the gasfitting work is replacement of the appliance that does not require repositioning of pipework or a change in the installation pressure, gas type, ventilation, energy consumption, or operation, and provided it is not in a caravan or boat with sleeping quarters, it is low-risk gasfitting
- If the gas hob is installed in a caravan or boat with sleeping quarters it is high-risk gasfitting
- If the gas hob is installed as part of an addition or alteration to an existing installation it is high-risk gasfitting
- If it is a new installation of a gas hob, it is general gasfitting.
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