How to notify us over the holiday period.
Notifications  
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
Gas appliances need to be operated and maintained in accordance with their operating instructions (where applicable), to ensure they remain safe in normal use, and are only used for the purpose for which they were designed and tested.
For general information on the safe use of domestic appliances see Living Safely with Gas and LPG.
There are specific requirements for the repair, modification or adjustment of gas appliances and fittings. This work has to be done safely and should only be done by a competent person.
Hire of gas appliances or installations that include gas appliances
Every person who hires out or leases out any gas appliance, fitting, or gas installation should ensure, so far as is reasonably practicable, that before hiring or leasing any such appliance, fitting or installation that it is in a safe condition and includes any safety accessory and instructions to ensure their safe use.
A gas appliance is deemed to be safe if it has been assessed as being not unsafe under a NZS 5256 safety verification check.
A gas installation is deemed safe if it is assessed as being not unsafe under a NZS 5255 safety verification check.
Specific provisions for landlords of residential premises
If you are a landlord of any residential premises, you must ensure any gas appliance or installation in the premises is safe and you must not allow any person to use an unsafe gas appliance or installation.
You must ensure that the occupier of any rental premises is provided with adequate instructions for the safe use of any gas appliances or installation.
A gas installation is deemed safe for the purposes of the residential tenancy if at the commencement of the tenancy it is assessed as being safe not unsafe under a NZS 5255 safety verification check.
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