How to notify us over the holiday period.
Notifications  
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
The likely cause for the explosion was a build-up of gases emitted from the battery within the sealed unit containing the internal battery of the jump starter unit, which ignited when the unit was switched on. The most likely cause of gas build-up was when the internal battery was abnormally charged using a charger that was defective, or one not supplied with the unit. A large number of these and similar units have been sold and used without incident. The supplier of the unit wants to investigate this incident further and will try to develop ways to minimise the risk of any similar accidents in the future.
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