How to notify us over the holiday period.
Notifications  
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
For most hazardous substances, an independent check is required to confirm compliance with controls on those substances. This confirmation is in the form of a compliance certificate. Depending on the type and quantity of substances held, you may require one or more compliance certificates.
Compliance certificates can be issued to:
- people, e.g. certified handler or approved filler
- locations, e.g. a store room or manufacturing area
- plants and equipment, e.g. stationary containers, compressed gas cylinders, tank wagons.
Compliance certificates are issued by compliance certifiers. The person in charge must engage a compliance certifier to do this work.
Find a compliance certifier(external link)
Compliance certifiers and compliance certificates
Duties of a compliance certifier
If a compliance certifier refuses to issue a compliance certificate, the compliance certifier must tell WorkSafe about the refusal and the reasons for the refusal under regulation 6.23 of the Health and Safety at Work (Hazardous Substances) Regulations 2017(external link).
This fact sheet outlines the duties of a compliance certifier when declining to issue a compliance certificate.
This guidance provides additional information that may assist compliance certifiers when completing the notification form when refusing to issue a compliance certificate under regulation 6.23(2) of the Health and Safety at Work (Hazardous Substances) Regulations 2017(external link).
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