How to notify us over the holiday period.
Notifications  
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
Compliance certifiers carry out important regulatory functions. The purpose of performance standards is to set out the information and process requirements that compliance certifiers are required to follow when they undertake those functions. Compliance certifiers are regularly audited to ensure they comply with performance standards.
WorkSafe has issued four performance standards:
- Information and Process Requirements for Compliance Certifiers
- Certified Handler of Class 6 Substances Compliance Certification
- Certified Handler of Class 1 Substances Compliance Certification
- Location Compliance Certification for Classes 2-6 to 8
Information and Process Requirements for Compliance Certifiers
Under this performance standard, a compliance certifier must:
- establish, document, and maintain processes that are necessary to enable the compliance certifier to perform the functions of a compliance certifier
- establish and maintain records showing the decisions of a compliance certifier, and the basis for making them
- be able to demonstrate:
- that every person employed or engaged to assist the compliance certifier in the performance of their functions by conducting relevant inquiries, inspections, assessments, or examinations is competent to carry out those inquiries, inspections, assessments, or examinations
- they have complied with performance standards, and have considered the impact of requirements in safe work instruments, and other relevant material concerning the functions of a compliance certifier
- communicate regularly with applicants to keep them informed of the functions that are being carried out by the compliance certifier.
2023 amendment
WorkSafe New Zealand issued an amendment to clause 11 of the above performance standard which from 1 May 2023:
- requires compliance certifiers to provide specific information about a refusal to issue a compliance certificate.
- mandates the use of a particular form, and
- requires notification within 15 working days of the decision to refuse a compliance certificate.
Both performance standards should be read together with the amendment replacing clause 11 of the 2019 performance standard. The amendment, prescribed notification form, and supporting information for the form are available at the links below.
Certified Handler of Class 6 Substances Compliance CertificationÂ
This performance standard is intended to ensure consistent and transparent decision making and covers:
- The process for assessing applicants and verifying competency requirements that have been met
- The information needed to assess an applicant
- What information must be stated on a certified handler compliance certificate
- Requires compliance certifiers to keep a record of the information considered in, and the reasons for, making a decision to issue or not to issue a certified handler compliance certificate.
Certified Handler of Class 1 Substances Compliance Certification
This performance standard is intended to ensure consistent and transparent decision making and covers:
- The process for assessing applicants and verifying competency requirements that have been met
- The information needed to assess an applicant
- What information must be stated on a certified handler compliance certificate
- Requires compliance certifiers to keep a record of the information considered in, and the reasons for, making a decision to issue or not to issue a certified handler compliance certificate.
Location Compliance certification for classes 2-6 and 8
This performance standard is intended to ensure consistent and trasparent decision making and covers:
- the process for compliance certifiers when verifying the prescribed requirements for location compliance certificates
- the actions which the compliance certifiers must take
- the records which the compliance certifier must make, including the reasons for making a decision to issue or not to issue a location compliance certificate
- what information must be stated on the location compliance certificate
Consultations
The performance standards were publically consulted on. A summary and analysis of submissions is available:
- Information and Process Requirements for Compliance Certifiers
- Certified Handler Compliance Certification
- Location compliance certificates for classes 2-6 and 8
Performance standards
WorkSafe is currently developing further performance standards in these areas:
- Certification of stationary container systems
- Certification of people handling explosive (class 1) substances
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