The Energy Safety investigation determined that the electric shock reported was most likely due to the victim attempting to interfere with the electricity retailer's connections in the meter box as the box was installed at a height of at least 2.2 m in the hallway, and would have required something to stand on. One end of a conductor had been pulled out of a connector block and must have been deliberately removed by the victim who was the sole occupier of the address. Removal of this connection would have resulted in no hot water at the address and therefore Energy Safety considered it most unlikely for the exposed live conductor to have been left in that condition following temporary work performed, for a period of at least two months, before the accident occurred. The victim received medical attention as a precaution initiated by the electricity retailer as part of their standard procedure following a report of an electric shock.