How to notify us over the holiday period.
Notifications  
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
This quick guide provides information about what you, as a bore owner or manager, need to do.
You must provide certain information to us and you must notify us when a notifiable accident or dangerous incident occurs. The Geothermal Energy Regulations 1961(external link)Â (the Regulations) set out the specific consents you need before:
- starting drilling, suspending, or abandoning
- a bore
- using explosives
- notifications.
 Apply for consent at least 30 days before any planned work consents by using the Details of Works Notice (DOWNs).
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