How to notify us over the holiday period.
Notifications
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
These Residual Current Devices may not provide any protection against electric shock or fire as intended, in the event of an electrical fault in connected electrical equipment.
RCD branded PDL POWERGUARD Vertical Switched Socket
- PDL Cat: 691RCD30WH; and
RCD branded PDL POWERGUARD Rewireable Cord-set
- PDL Cat: 955RW; 953/15; 954; 955; 955/10; NT955BULK; 956
Batch code 0507 (week 05 of 2007) sold nationally between March 2007 and January 2008. Please refer to the below images to locate the position of the batch code:
![[image] Black circles showing Cat 691RCD30 batch number located under removable clip-on cover plate of a socket](/assets/Topic/Consumer/energy-safety-rcd-recall-image1.jpg)
![[image] Black circles showing Cat 955RW (and other cord-set products) batch number location on side of the RCD device](/assets/Topic/Consumer/energy-safety-rcd-recall-image2.jpg)
Safety Issue
Failure of the RCD to operate as intended may result in serious harm, electrocution and/or fire.
What to do
If you identify the 0507 batch code you should stop using the products and immediately seek advice from the number below. The products from the 0507 batch code will be replaced free of charge.
Contact Schneider Electric NZ Ltd by:
- Free Phone: 0800 735 326 between 8am and 8pm, or
- Free Fax: 0800 739 939, or
- E-mail: rcdsafety@nz.schneider-electric.com
Instructions will be provided on how each product will be replaced upon contacting us.
No other PDL items are affected.
Last updated