How to notify us over the holiday period.
Notifications
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
The Electricity and Gas High-risk Database records information on electrical work and gasfitting classified as “high-risk”.
Certifying gasfitters, electrical inspectors, and electrical workers must apply to access the database, so that they can enter the key details of high-risk work onto the database.
The database is publicly available to search for information about high-risk gasfitting or PEW at particular location that has been entered. Searches are free and do not require registration to access the information.
What is the Electricity and Gas High-risk Database?
The Electricity and Gas High-risk Database holds records of gas and electrical work classified as high-risk and electrical periodic assessment records. From 1 July 2013, electrical inspectors and certifying gasfitters were responsible for entering specific details of high-risk work into the database, based on key information that is required for the Certificate of Compliance (CoC). The public is able to freely search the database for records of high-risk work at a particular location.
Note | certificates stored on the PGDB online certification database were not integrated into the Electricity and Gas High-risk Database. The PGDB closed public access to their certification database in early 2020.
Why was the database introduced?
The database provides public access to key information about where work classified as high-risk is done and by whom. It assists Energy Safety and worker registration boards in focussing resources on the areas that have the potential for the greatest improvement in safety outcomes and, in doing so, assists with auditing completed work and monitoring professional competency and safety.
What is high-risk gas fitting?
High-risk gasfitting incldues:
- Work where the means of compliance in AS/NZS 5601.1 or AS/NZS 5601.2 are not followed
- Work outside the limitations of the means of compliance
- Work within 20 metres of a hazardous zone
- Work where air pressure or combustion air may be adjusted independently of the operation of the appliance
- In a caravan or boat that has sleeping quarters or is intended for sleeping
- Alteration or addition to existing installation.
What is high-risk PEW?
High-risk prescribed electrical work is all construction PEW (i.e. not maintenance or replacement) that includes any of the following:
- Mains work
- An extra low voltage or low voltage installation that does not, or will not, comply with Part 2 of AS/NZS 3000
- Mains parallel generation system
- A photovoltaic system
- An installation that is, or will be, located in a hazardous area
- An installation located in a mine
- An installation that is, or is intended, for use with electrical medical devices
- Work on animal stunning appliances or meat conditioning appliances.
What do certifying gasfitters and electrical inspectors have to do?
Certifying gasfitters and electrical inspectors, or anyone they delegate, are required to enter details of high-risk installation work onto the database, based on information contained in the Certificate of Compliance (CoC).
- For certifying gasfitters, this must be done within 20 days of issuing of the gas safety certiicate (GSC).
- For electrical inspectors, this must be done within 20 days of issuing the RoI.
How do certifying gasfitters, electrical inspectors and electrical workers register and access the database?
Certifying gasfitters electrical inspectors and electrical workers must apply to access the database.
Access to the database requires a RealMe login(external link).
For those who do not have a RealMe login, this can be done as part of the database registration process.
For those who already have an existing RealMe login, you should use it when completing the registration process in order to access the database.
Once you have a RealMe login and have registered to use the database, you can enter the details of anyone you wish to delegate to enter information on high-risk installation work on your behalf. Delegates will require their own RealMe login to access the database.
What is a RealMe login?
The RealMe service is one username and password that people can use to access many online government services – including the Electricity and Gas High-risk Database(external link). This saves people having to remember multiple logons for different services.
When people use a RealMe login, they are not providing information about themselves to the government agency. The RealMe login service meets New Zealand Standards for privacy and security.
There is no cost to create a RealMe login.
How do I get a RealMe login?
When you have been approved to access the database, you will be sent an invitation email to complete the registration process. The invitation willl include a link to a RealMe login button.
The RealMe login service will ask you to choose a username and password, which becomes your RealMe login. You will then use this logon to access the Electricity and Gas High-Risk Database each time you visit it, as well as any other participating online government services you want to use.
If I already have a RealMe login can I use it to access the database?
Yes. Once you have a RealMe login it can be used across a number of government organisations including to access the Electricity and Gas High-risk Database(external link).
How do registered users learn to use the new database?
The ‘how-to’ user guide can be printed out or used online. In addition, our contact centre (0800 030 040) is available to assist with registering, access and general enquiries.
How do I access information in the database if I am not a registered user?
The database is publicly available to search for records that have been entered of high-risk work at a particular location. A RealMe login is not required to access this information.
To search and access records in the database involves typing the relevant address into the address search on the database homepage.
Will there still be checks to identify unsafe installations and/or poor tradesperson competence?
Yes. WorkSafe's Energy Safety team will continue to undertake safety audits. The competency of electrical workers and gasfitters to perform safe and compliant work will remain the responsibility of the Boards. The Boards will retain the authority to audit relevant electrical or gas installation work.
What do I need to do if I am delegated to enter details of high-risk work onto the database on behalf of a certifying gasfitter or electrical inspector?
Delegates must be authorised by a certifying gasfitter, electrical inspector or electrical worker to enter information in to the database on their behalf. A delegate’s details must be entered into the profile of the certified gasfitter, electrical inspector or electrical worker to authorise that person as their delegate.
Delegates must have their own RealMe login and register to access the database.
Once a delegate is registered on the database, they can then enter information on high-risk work on behalf of a certified gasfitter, electrical inspector or electrical worker.
Can a delegate enter information for a record they are not delegated to – i.e. change details on another record?
No. The database will not allow anyone to enter or change information for records they are not authorised to access as a delegate.
Can I be a delegate for more than one practitioner or business?
Yes. Some delegates may be authorised to enter information on behalf of more than one electrical inspector or certifying gasfitter.
Where can I find out more?
If further assistance with registering, accessing and entering information is required, there are several tools available to help:
- A “How to” User Guide to the Electricity and Gas High-risk Database
- Call the contact centre (0800 030 040) between 8.30am-5.00pm Monday to Friday (except public holidays).
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